General terms and conditions

 

This document contains the general terms and conditions (hereinafter referred to as „GTC„) for the use of services provided by Enabler Ltd. (hereinafter referred to as the „Service Provider„) through the website www.motimore.com and its subpages, such as app.motimore.com (hereinafter referred to as the „Website„).

These GTC apply to all services provided by the Service Provider that are available through the Website and are valid.

The technical information necessary for the use of the Website, which is not included in these GTC, is provided by other information available on the Website.

The original language of the agreement is Hungarian; the English is a translated version.

The agreement does not qualify as a written contract, and the Service Provider does not record them, so they are not accessible or viewable afterwards.

The Service Provider is not subject to any code of conduct.

By using the Website and availing oneself of the Service, the User acknowledges and accepts the following:

 

Name: Enabler Ltd.

Registered office: Hungary, 1022 Budapest, Bogár street 29/B 1.a.

Registering authority: Company Registry Court of Budapest Capital City

Tax identification number: 24848389-2-41

Bank account number: 11713081-20014854

Email: info@motimore.com

 

Data of the hosting service provider:

Name: Rackforest Information Technology Trading and Consulting Ltd.

Address: Hungary, 1132 Budapest, Victor Hugo street 11., 5th floor

Email address: info@rackforest.hu

 

Introduction

1.1. Definitions

Gamified Learning Organization and Assessment System (GLOAS): The system encompasses learning organization, assessment, and feedback services that pertain to the design, support, and evaluation of the learning process (e.g., Learning Period Planner module, Leaderboard, Assignment module, etc.).

Student licenses: Services available for purchase under the Subscription section of the website, providing unrestricted access to all functionalities of the website for students.

Educational materials: Digital learning resources available on the Website for acquiring and deepening knowledge.

User: A natural person who utilizes the Educational materials and/or uses the educational system for the purpose of learning.

Professional user: A natural or legal person who uses the educational system for the purpose of teaching.

 

1.2. General Rules

The Service Provider, through the Website, enables the following:

• Facilitating education by allowing the publication of Educational materials on the Website, either free of charge or against payment, for Users, as well as providing Users with access to the Gamified Learning Organization and Assessment System (GLOAS) through the Website.
• Allowing Users to access and use the published Educational materials and the modules of the Gamified Learning Organization and Assessment System.

Within this framework, the Website allows for the free utilization of Educational materials, the use of modules of the Gamified Learning Organization and Assessment System, and occasional purchases of Educational materials available in the webshop/online purchases such as subscriptions. It also provides specific access to the educational system intended for Professional users (collectively referred to as „Services“).

The Services do not fall under the scope of Act LXXVII of 2013 on adult education in HU, considering that the Service Provider and the Professional User provide the Educational materials without organized instruction to the User, who processes them according to their own goals and at their own pace.

The Service Provider provides access to the Services regardless of the age of the User; however, their utilization requires registration. The registration is not age-restricted, but the Service Provider informs Users that, in the case of Users under 18 years of age, it is advisable for the legal representative to carry out the registration. Additionally, the Service Provider does not enter into a contract for the use of Educational materials against payment with Users under 18 years of age.

 

Rules for Utilizing Free User Services

2.1. Scope of the Service

The Service Provider enables access to and utilization of Educational materials for Users, as well as the use of the Gamified Learning Organization and Assessment System through the Website. Accessing and using Educational materials marked as free on the Website is free of charge.

The Service Provider reserves the right to remove Educational materials from the Website without prior notice.

2.2. Rules for Utilization

By clicking on the image of each Educational material, various subtasks consisting of:

• Images,
• Videos,
• Audio materials,
• Test sets, and
• Flashcards

are displayed. Under the modules of the Gamified Learning Organization and Assessment System, the functions related to learning organization, support, and evaluation are provided.

2.3. Liability

The Service Provider undertakes to fulfil its activities with the expected diligence in providing access to Educational materials.

The Service Provider is not liable for:

• the content and quality of Educational materials created and made available for free on the Website by others,
• meeting the User’s hidden expectations,
• technical errors that are beyond the Service Provider’s control (including software errors).

The Service Provider informs the User that the use of Educational materials does not result in qualifications or certifications; they are specifically intended for acquiring and understanding knowledge.

 

Rules for Utilizing Paid User Services

3.1. Scope of the Service

The Service Provider enables, through the Website, the access to and utilization of Educational materials available for purchase on the Website, as well as the use of the modules of the Gamified Learning Organization and Assessment System.

The purchased Educational materials can be accessed, used, viewed, and processed by the User through the Website interface.

In the modules of the Gamified Learning Organization and Assessment System, the User can organize, manage, and administer groups, assign tasks and digital learning materials to students, grade assignments online, view students‘ results in the Leaderboard application and on the students‘ individual profile pages, and provide feedback through the badge system.

Additionally, on occasion, the User can access videos and interactive exercises related to the purchased Educational materials in a view-only but not downloadable format, and they can review them at the indicated occasions as specified for each Educational material.

3.2. Process of Purchase

By selecting the Subscription and/or Webshop section at the top of the Website, the available services, their brief descriptions, and prices are displayed.

Upon selecting the desired service, the User will see a detailed description and the price of the respective educational material. The User can add the educational material to their cart by clicking on the „Add to Cart“ button.

In the User’s cart, they can review the selected services, their subtotal, and the total order amount. The User has the option to delete unwanted services and modify the billing information previously provided.

By clicking on the „Proceed to Checkout“ button, the User proceeds to the Summary section.

In the Summary section, the User can once again review the order content, the subtotal, the total order amount, and the billing information.

3.3. Offer Commitment and Confirmation

The order constitutes a distance contract in accordance with Act V of 2013 on the Civil Code in HU, the Act CVIII of 2001 on certain issues of electronic commerce services and information society services in HU, and falls within the scope of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses in HU, taking into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

The Service Provider automatically processes the orders and confirms the submission of the order and the establishment of the contract to the User via email notification. The confirmation email includes the User’s provided information (billing details), the order identifier, the order date, the list and quantity of the ordered educational material(s), their prices, the total amount to be paid, and the contact details of the Service Provider.

The confirmation email from the Service Provider constitutes the acceptance of the offer made by the User and establishes a valid contract between the Service Provider and the User.

The User is released from the offer commitment if they do not receive the confirmation email from the Service Provider regarding the submitted order within 48 hours, and they are entitled to withdraw from the contract during this period.

3.4. Correction of Input Errors

The User has the opportunity to correct input errors on the Website at any stage of the order process before sending the order to the Service Provider.

If the User has finalized their order and discovers an error in the provided information, they should promptly initiate the cancellation or modification of the order. The User can notify the Service Provider of the cancellation of the erroneous order by sending an email from the email address provided during the order/registration process. Subsequently, a new order with the correct information can be placed.

The Service Provider bears no responsibility for any issues or errors arising from incorrectly or inaccurately provided information by the User.

3.5. Payment Method for the Service Fee

The User can settle the service fee through bank card payment via the OTP Mobil Ltd. (Simple Pay) payment system.

The prices displayed on the Website are the prices valid at the time of the order, which can be found on the Website by the User. The prices include VAT.

3.6. Invoice

The Service Provider sends the electronic invoice to the User’s provided email address.

3.7. Procedure for Incorrect Pricing

The Service Provider does not assume responsibility for errors in pricing that occur despite due diligence or due to errors in the information system.

Errors in pricing include, but are not limited to:

• Prices listed as 0 HUF or any other currencies,
• Prices that incorrectly indicate a discount.

In the event of an incorrect price, the Service Provider offers the option to purchase the desired service at the actual price. With this information, the User can decide whether to order the service at the actual price or cancel the order without any adverse legal consequences.

If the contract is concluded based on the incorrect price between the Service Provider and the User, the Service Provider may terminate or challenge the contract if they are unable to reach an agreement with the User regarding the actual price.

3.8. Sales to Foreign Countries

The Service Provider does not differentiate between Users within the territory of the European Union during the sales process.

During sales to foreign countries, the communication and language of purchase are in Hungarian, and the Service Provider is not obligated to communicate with the User in the language of their Member State.

The Service Provider is not obligated to comply with contractual requirements specified in the national law of the User’s Member State concerning the respective Service, such as sector-specific requirements or informing the User about these requirements.

The User can exercise their rights under these Terms and Conditions.

Payment is made in the currency determined by the Service Provider.

The Service Provider may withhold the provision of the Services until it is ensured that the payment for the Services has been successfully made using the electronic payment solution (including the case where the User makes a bank transfer in their national currency for a service paid by transfer, and due to the conversion and banking fees, the Service Provider does not receive the full amount of the purchase price). If the full payment for the Services has not been made, the Service Provider may request the User to complete the payment.

3.9. Liability

The Service Provider is not responsible for:

• the content and quality of Educational materials created and made available for free on the Website by others,
• meeting the User’s hidden expectations,
• technical errors that are beyond the Service Provider’s control (including software errors).

The Service Provider informs the User that the use of Educational materials does not result in qualifications or certifications; they are specifically intended for acquiring and understanding knowledge.

 

Data Transfer Statement

I acknowledge that the Enabler Ltd. (registered address: Hungary, 1022 Budapest, Bogár street 29/B 1.a.) as the data controller will transfer the following personal data stored in the user database of www.motimore.com and its subpages, such as app.motimore.com, to OTP Mobil Ltd. as the data processor. The scope of data transmitted by the data controller includes the following: name, email address, billing address, tax number.

The nature and purpose of data processing activities performed by the data processor can be found in the SimplePay Data Processing Information, available at the following link: https://simplepay.hu/vasarlo-aff

I acknowledge that the Enabler Ltd. (registered address: Hungary, 1022 Budapest, Bogár street 29/B 1.a.) as the data controller will transfer my personal data stored in the user database of www.motimore.com to KBOSS.hu Ltd. (szamlazz.hu) as the data processor. The scope of data transmitted by the data controller includes the following: name, email address, billing address, tax number.

The nature and purpose of data processing activities performed by the data processor can be found in the szamlazz.hu Privacy Policy, available at the following link: https://www.szamlazz.hu/adatvedelem/

 

Rules for using Professional User Services

5.1. Subject of the Service

The Service Provider enables the Professional User to specifically access the educational system designed for Professional Users through the Website. The purpose of the educational system is to make learning more efficient and enjoyable for the User, which is provided through the functions specified below.

5.1.1. Creation of Groups and Joining Them

With this function, the Professional User has the opportunity to create a „digital classroom“.

The User can join the respective group by using the group identifier provided by the Professional User.

5.1.2. Learning material editor function

With the learning material editor function, the Professional User has the following possibilities:

• Create learning materials and share them.
• Share learning materials created by other Professional Users using the educational system (provided they are public).
• Share learning materials located on external platforms.

The Professional User can save their created course materials for public use or for personal use within the system. However, the Service Provider reserves the right to make the course materials created by Professional Users accessible only in public form for a period determined at the discretion of the Service Provider.

In the case of course materials published in public form, Professional Users using the system can freely edit copies of those materials and distribute them within their own groups.

5.1.3. Gamification Learning Organizer and Evaluation/Assessment System

The gamification and GLOAS function aims to motivate the User for learning through points and rankings.

In this function, the Professional user can create groups, add Users, and also include assisting Professional users to the group. Only the Professional user can give and distribute points to the Users. The Professional user has the ability to define levels in advance (for example, the number of points required for the best grade), and at the end of the period, Users receive grades based on these levels. The evaluation is recorded on the Website, but the assigned grades are done through an external interface.

At the end of the academic year, the Professional user can archive the group, thereby preserving the data.

The functionality of the content editor specified in section 4.1.2. and the gamification functionality described in this section are interconnected, allowing the Professional user to distribute digital learning materials, which, depending on the settings, automatically award points to the Users.

5.1.4. Other Functions

The Calendar function allows Users to keep track of their deadlines, as Professional Users have the ability to record important events (e.g., exams) and deadlines (e.g., assignment due dates) in the calendar.

The Wall function can be referred to as the „community page“ of the respective group. Professional Users and Users can write posts, comment on posts, and upload pictures to the wall.

The Messages function enables communication between Professional Users and Users.

5.2. Purchase Process and Subscription

The educational system can be accessed free of charge, but in this case, the Service Provider provides limited functionalities.

5.2.1. Subscription Options

Group (student) subscription: Users can subscribe to the group subscription with the assistance of a Professional User for an annual or semi-annual subscription. The Professional User collects the current annual fee and pays for the subscription to a specified number of seats (e.g., 30 students) using credit card payment. A Professional User is associated with the group as an administrator. The system identifies the subscription associated with the paid fee using the email addresses of the Users, so from that point on, whenever the User joins any other group, the system always recognizes them as a paying User.

In the case of group subscriptions, the Service Provider also prohibits the sharing of a subscription belonging to a specific User among two or more Users, as well as transferring the subscription to another User. Violation of this rule may result in legal consequences, and the legal representative of the User who unauthorizedly uses the subscription is obliged to pay the subscription fee.

5.2.2. Subscription Cancellation

The subscription can be canceled at any time, and in such case, the service will remain accessible until the end of the billing period. Upon subscription cancellation, the account will be automatically closed at the end of the current billing period. In the event of subscription cancellation, the Service Provider is entitled to charge the full (discount- and promotion-free) price for the remaining usage period.

If the subscription is not canceled before the billing date, the Service Provider is authorized to charge the subscription fee for the next billing period using the selected payment method.

5.2.3. Support Request

The Service Provider allows disadvantaged Users to submit support requests for a certain level of support, determined through individual assessment. The provided support amount can be disbursed in various ways.

5.3. Payment Method for the Service Fee

Professional Users can settle the service fee through bank card payment using the OTP Mobil Ltd. (Simple Pay) payment system.

The prices displayed on the website are valid at the time of ordering and can be found on the website by the Professional User. The prices include VAT.

5.4. Invoice

The Service Provider will send the electronic invoice to the Professional User’s provided email address.

5.5. Procedure in Case of Incorrect Price

The Service Provider shall not be held responsible for any clearly incorrect prices displayed, despite their due diligence and/or due to errors in the information system.

Clearly incorrect prices include, in particular:

• Prices displayed as 0 HUF or any other currencies
• Prices with a discount but with an incorrectly indicated discount.

In the event of an incorrect price display, the Service Provider shall offer the possibility of purchasing the desired service at the actual price. With this information, the Professional User can decide whether to order the service at the actual price or cancel the order without any disadvantageous legal consequences.

If a contract has been concluded between the Service Provider and the Professional User based on an incorrect price, the Service Provider may terminate or challenge the contract if it cannot reach an agreement with the Professional User regarding the actual price.

5.6. Sales to Foreign Countries

The Service Provider does not differentiate between Professional Users within the territory of the European Union during the sales process.

During sales to foreign countries, communication and the language used for purchasing are in Hungarian. The Service Provider is not obliged to communicate with the Professional User in the language of their Member State.

The Service Provider is not obliged to comply with any additional requirements outside the scope of the contract specified by the national laws of the Professional User’s Member State, such as industry-specific requirements, or to inform the Professional User about these requirements.

The Professional User may exercise their legal rights in accordance with these Terms and Conditions.

Payment is made in the currency specified by the Service Provider.

The Service Provider may withhold the provision of services until it has ensured that the payment for the services has been successfully made using the electronic payment solution. This also applies in the case of services paid by bank transfer, where the Professional User transfers the purchase price in the currency of their Member State, and due to currency conversion and bank charges, the Service Provider does not receive the full amount of the purchase price. If the full amount of the service price has not been paid, the Service Provider may request the Professional User to complete the payment.

5.7. Liability

The Professional User is solely responsible for posting content in the system that does not infringe upon the rights of others. The Professional User bears all responsibility arising from such content.

Content refers specifically to educational materials posted in the educational system, content shared on the message board, and content shared in private messages.

The Service Provider assumes responsibility for providing the educational system with the expected level of care during its use.

The Service Provider does not assume responsibility for:

• Meeting the hidden expectations of the Professional User,
• Technical errors that are beyond the Service Provider’s control (including software errors, for which the Service Provider does not guarantee reimbursement for any corresponding downtime).

 

Copyright

The entire educational system available through the Website, including the Software and the Educational Materials accessible through it (hereinafter collectively referred to as the „Copyrighted Work“), along with its graphic elements, text, technical solutions, and certain features of the Software, are protected by copyright or other intellectual property rights.

Based on the provisions of this T&C, the User and Professional User are granted a limited right to use the Copyrighted Work geographically without restrictions, for the duration of payment of the service fee, or if there is no service fee, until the end of the registration period. The scope of the usage right is limited to the number of users and functionality included in the service package. The usage right does not extend to modifying the Copyrighted Work, commercial distribution, transferring the usage right, sharing the usage account with others, sublicensing, or reproducing the work.

The Service Provider is the authorized user of all content displayed on the Website or accessible through the Website in the course of providing services, including all copyrighted works or other intellectual creations (including, among others, all graphics and materials, the layout and editing of the Software interface, and the software and other solutions used in the implementation).

The use of the Website and any provision of the T&C do not grant the User or Professional User the right to use or exploit any of the Service Provider’s commercial names or trademarks.

In relation to the Educational Materials uploaded by the Professional User to the Website, the Professional User grants the Service Provider an unlimited, non-exclusive right to use the Educational Materials for the duration of the contractual relationship with the Professional User, including reproduction, transmission to the public, and sublicensing to Users. If the provision of the Service requires it, the Service Provider is entitled to modify the Educational Materials to the extent necessary to meet the modified technical requirements, but such modifications may not alter the content of the Educational Materials.

 

Software Updates

The Service Provider reserves the right to improve the Website and the Services, including making modifications to them, with prior notice.

 

Provisions Regarding Minor Users

The Service Provider provides the Services regardless of age; however, minor Users cannot be considered completely independent users of these Services. The legal representative of the minor User is responsible for the behavior displayed on the Website and for supervising the use of the services by the minor User.

 

Provisions for Consumers

The provisions in this section shall apply to Professional Users who qualify as consumers, as well as Users who use the paid services.

9.1. Right of Termination

In accordance with Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses in HU, a User who qualifies as a consumer or a Professional User has the right to terminate the service contract within fourteen days from the date of contract conclusion.

The User or Professional User is required to submit a clear statement expressing their intention to terminate to one of the contact details provided by the Service Provider in Section 1. The User or Professional User exercises the right of termination within the deadline if they send their statement to the Service Provider before the expiration of the specified deadline.

The User or Professional User bears the burden of proof that they have exercised their right of termination in accordance with the provisions outlined in this section.

The Service Provider promptly confirms the receipt of the User or Professional User’s termination statement via email.

In the case of written withdrawal, it shall be considered validly exercised if the User or Professional User sends their statement to the Service Provider within 14 calendar days (including the 14th calendar day).

In the case of notification by post, the date of posting shall be taken into account, and in the case of notification by email, the time of sending the email shall be considered by the Service Provider for the calculation of the deadline. The User or Professional User must send their letter by registered mail to ensure provable date of dispatch.

In the event of withdrawal from the Service, the User or Professional User must take into account that the Service Provider is only obligated to refund the portion of the service fee that has not been utilized by the User or Professional User. Therefore, if the User terminates the contract after accessing the ordered Educational Materials or if the Professional User has already started using the educational system, the Service Provider may charge the User or Professional User a proportional fee.

During the refund, the Service Provider applies the same payment method used in the original transaction, unless the User or Professional User explicitly consents to the use of a different payment method. The User or Professional User shall not bear any additional costs resulting from the use of this refund method.

 

Warranty

In the event of the Service Provider’s defective performance (such as when the services suffer from qualitative or quantitative defects, including when the service or the Website is inaccessible from the Service Provider’s side), the User or Professional User may assert a warranty claim against the Service Provider.

In the case of a consumer contract, the User or Professional User can enforce warranty claims within a two-year limitation period starting from the date of receipt for defects that existed at the time of service provision. Beyond the two-year limitation period, the User or Professional User cannot assert warranty rights.

In the case of a contract not concluded with a consumer, the entitled party can enforce warranty claims within a one-year limitation period starting from the date of receipt.

The User or Professional User may request repair or replacement at their discretion, except when the chosen request is impossible to fulfill or would involve disproportionate additional costs for the Service Provider compared to fulfilling another request. If the User or Professional User did not request or could not request repair or replacement, they may request a proportionate reduction of the consideration or, as a last resort, withdraw from the contract, with the defect being rectified at the expense of the User or Professional User or rectified by a third party.

Termination is not possible due to minor defects.

The User or Professional User may switch to another chosen warranty right, but they shall bear the cost of the switch unless it was justified or caused by the Service Provider.

The User or Professional User must notify the Service Provider of the defect immediately, but no later than within two months from the discovery of the defect.

The User or Professional User may assert their warranty claim directly against the Service Provider.

Within six months from the performance of the contract, there are no other requirements for asserting a warranty claim besides reporting the defect, provided that the User or Professional User can prove that they purchased the service from the Service Provider (by presenting the invoice or a copy thereof). However, if the Service Provider can prove that the cause of the defect is attributable to the User or Professional User, they are not obliged to fulfill the warranty claim raised by the User or Professional User. After six months from the performance, the User or Professional User is required to prove that the defect recognized by them already existed at the time of performance.

 

Legal Remedies

11.1. Place, Time, and Method of Complaint Handling

 

The User or Professional User can submit their complaints regarding the Services or the activities of the Service Provider to the email address provided in section 1.

The Service Provider shall address verbal complaints immediately if it is possible to remedy them on the spot. If an immediate resolution of a verbal complaint is not possible due to the nature of the complaint or if the User or Professional User does not agree with the handling of the complaint, the Service Provider shall record the complaint and send a substantive response within 30 days.

The Service Provider shall respond to written complaints within 30 days. Response can be provided via email or by sending a written response by mail, according to the provisions of this agreement.

In case of rejecting a complaint, the Service Provider shall inform the User or Professional User of the reasons for the rejection.

 

11.2. Other Means of Legal Remedies

If the Service Provider and the User or Professional User fail to resolve any legal disputes through negotiations, the User or Professional User is entitled to:

• File a complaint with the consumer protection authority,
• Initiate a procedure before an arbitration board.

 

Contact information for the Conciliation Boards in Hungary:

 

Baranya County Conciliation Board

• Address: 7625 Pécs, Majorosy Imre u. 36.
• Phone: 06-72-507-154
• Email: kerelem@baranyabekeltetes.hu, info@baranyabekeltetes.hu
• Website: baranyabekeltetes.hu

Bács-Kiskun County Conciliation Board

• Address: 6000 Kecskemét, Árpád krt. 4.
• Phone: 06-76-501-500, 06-76-501-525, 06-76-501-523
• Fax: 06-76-501-538
• Email: bekeltetes@bacsbekeltetes.hu
• Website: bacsbekeltetes.hu

Békés County Conciliation Board

• Address: 5600 Békéscsaba, Penza ltp. 5.
• Phone: 06-66-324-976
• Fax: 06-66-324-976
• Email: bekeltetes@bmkik.hu

Borsod-Abaúj-Zemplén County Conciliation Board

• Address: 3525 Miskolc, Szentpáli u. 1.
• Phone: 06-46-501-091, 06-46-501-870
• Email: bekeltetes@bokik.hu
• Website: bekeltetes.borsodmegye.hu

Budapest Conciliation Board

• Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.
• Phone: 06-1-488-2131
• Email: bekelteto.testulet@bkik.hu
• Website: bekeltet.bkik.hu

Csongrád County Conciliation Board

• Address: 6721 Szeged, Párizsi krt. 8-12.
• Phone: 06-62-554-250/118
• Email: testulet@csmkik.hu

Fejér County Conciliation Board

• Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
• Phone: 06-22-510-310
• Fax: 06-22-510-312
• Email: bekeltetes@fmkik.hu
• Website: bekeltetesfejer.hu

Győr-Moson-Sopron County Conciliation Board

• Address: 9021 Győr, Szent István út 10/a.
• Phone: 06-96-520-217
• Email: bekeltetotestulet@gymskik.hu

Hajdú-Bihar County Conciliation Board

• Address: 4025 Debrecen, Vörösmarty u. 13-15.
• Phone: 06-52-500-710, 06-52-500-745
• Fax: 06-52-500-720
• Email: bekelteto@hbkik.hu

Heves County Conciliation Board

• Address: 3300 Eger, Hadnagy street 6. fszt.
• Phone: 06-36-416-660/105
• Email: bekeltetes@hkik.hu

Jász-Nagykun-Szolnok County Conciliation Board

• Address: 5000 Szolnok, Verseghy park 8. III. emelet 305-306.
• Phone: 06-20-373-2570
• Email: bekeltetotestulet@iparkamaraszolnok.hu

Komárom-Esztergom County Conciliation Board

• Address: 2800 Tatabánya, Fő tér 36.
• Phone: 06-34-513-010
• Fax: 06-34-316-259
• Email: bekeltetes@kemkik.hu
• Website: www.kemkik.hu, kembekeltetes.hu

Nógrád County Conciliation Board

• Address: 3100 Salgótarján, Mártírok útja 4. fszt. 14.
• Phone: 06-32-520-860
• Fax: 06-32-520-862
• Email: nkik@nkik.hu
• Website: nkik.hu

Pest County Conciliation Board

• Address: 1055 Budapest, Ballasi Bálint street 25. 4/2.
• Mailing address: 1364 Budapest, Pf.: 81
• Phone: 06-1-792-7881
• Email: pmbekelteto@pmkik.hu
• Website: www.panaszrendezes.hu, pestmegyeibekelteto.hu

Somogy County Conciliation Board

• Address: 7400 Kaposvár, Anna u.6.
• Phone: 06-82-501-026, 06-81-501-000
• Email: skik@skik.hu
• Website: skik.hu

Szabolcs-Szatmár-Bereg County Conciliation Board

• Address: 4400 Nyíregyháza, Széchenyi u. 2.
• Phone: 06-42-420-180
• Fax: 06-42-420-180
• Email: bekelteto@szabkam.hu

Tolna County Conciliation Board

• Address: 7100 Szekszárd, Arany J. u. 23-25. III. emelet
• Phone: 06-74-411-661, 06-30-664-2130
• Fax: 06-74-411-456
• Email: kamara@tmkik.hu

Vas County Conciliation Board

• Address: 9700 Szombathely, Rákóczi Ferenc street 23.
• Phone: 06-94-312-356, 06-94-506-645
• Email: bea@bmkik.hu

Veszprém County Conciliation Board

• Address: 8200 Veszprém, Radnóti tér 1. földszint 115-116.
• Phone: 06-88-814-121, 06-88-814-111
• Fax: 06-88-412-150
• Email: info@bekeltetesveszprem.hu
• Website: bekeltetesveszprem.hu

Zala County Conciliation Board

• Address: 8900 Zalaegerszeg, Petőfi u. 24.
• Phone: 06-92-550-513
• Fax: 06-92-550-525
• Email: zmbekelteto@zmkik.hu
• Website: bekelteteszala.hu

 

• Online dispute resolution

In the case of cross-border consumer disputes related to online contracts, consumers have the option to electronically resolve their cross-border disputes related to online purchases through the following link: https://webgate.acceptance.ec.europa.eu/odr/main/?event=main.home.show&reload=false. This is an online platform where electronic complaints can be submitted.

In Hungary, the Budapest Conciliation Board (BBT) handles cross-border consumer and trader disputes related to online contracts.

• Initiation of a court procedure.

 

Unilateral Modification of the General Terms and Conditions

The Service Provider is entitled to unilaterally modify the General Terms and Conditions, with prior notice to the User or Professional User through the Website. The modified provisions become effective towards the User or Professional User upon the first use of the Website after the modification, and they shall apply to any cases initiated after the modification.

Furthermore, the Service Provider reserves the right to make any changes or improvements to the Website without prior notice. The Service Provider also reserves the right to transfer the Website to another domain name.

Effective Date of the General Terms and Conditions: May 10, 2022, last reviewed: July 10, 2023.

The downloadable version of this document is available by clicking on the following link: Terms and Conditions (ÁSZF) in HU.